I have spent the last couple of weeks in Fiji, which was a lot of fun. But I find that everyone goes bonkers when they

Attached is ‘Stay Out Of Jail Card’ There are some days (very few) in my life when I hate what I do. It does not

We are great fans of Xero. As a pioneer, which has revolutionised the bookkeeping industry, it is always evolving – sometimes too quickly. MYOB and

We all know that customer service is not just important, but probably the cornerstone of a business. Everyone knows that bad customer service will cost

In the good old days when Google and Facebook was not invented your reputation was based on what people thought of your business and who

Inefficiencies drive me nuts. We have a rule in our office. If it is inefficient we change it. Immediately. Inefficiencies mean more cost and wasted

As a business growth strategist it is not unusual for me to see excited businesses jumping up and down about an opportunity or new direction

Earlier this week I was visited by auncle of mine from Melbourne. He is a highly successful businessman and runs a large business in Fiji

Oh dear. Unless you have been living under a rock lately, you will know that Volkswagen has been caught with its pants down. If you

How would you react if I told you that if I asked just one question the answer could potentially tell you if you are going